• Administration & Office Management • Operational Support • Account Management Support • HR Support • Sales & Marketing Support
Responsibilities and accountabilities
Administration • Meet and greet visitors • Schedule meetings, book meeting rooms & refreshments as required • Act as first point of contact for all telephone calls, ensuring all calls are handled professionally, screened and routed as appropriate in line with company procedures • Deal with incoming and outgoing post • Book and manage couriers ensuring value for money for the company • File and maintain office records in line with company protocols • Scan and file documents • Take notes of meetings, draft Minutes for approval and distribute to attendees as required • Develop & implement administrative systems. • Produce weekly/monthly/annual KPI reports for senior management as required. • Prepare thorough documentation of systems and processes • Liaise with competent authorities and other stakeholders as directed by management. • Act in a PA capacity to the Directors when requested
Office Management • Maintain office equipment and stationery supplies • Manage third party services (security, cleaners, catering). • Ensure office is well maintained, tidy at all times
• Assume responsibility for global Benefits Management including: sourcing, managing renewals, preparing Benefits summaries; match outgoing/incoming policies; demonstrate competency and understanding of entire process • Liaise with Insurance brokers when requested. • Undertake research globally and document HR practices/statutory and enhanced benefit information. • Assist with drafting of employment contracts, update, issue and version control in line with company guidelines.
Ad-Hoc Project Work
• Health & Safety . • Other Ad-hoc projects as required by the Directors.
Sales & Marketing • Carry out website updates. • Provide administrative assistance to the Sales team.
Account Management Support
• Provide support to Account Managers in respect of onboarding clients and their employees. • Undertake data entry into CRM and HRIS systems • General ad-hoc support as required
Any other task as reasonably required by the Directors which falls within the Job Holder’s scope of ability.